Head of Product Operations

Join Zipline as the Head of Product Operations, where you will build and lead the Product Operations function. Your mission is to improve the effectiveness of the product organization by enhancing how products are planned, built, launched, measured, and operated. You will work across various teams to establish the operating system for product development at Zipline. This role is based in South San Francisco and requires exceptional cross-functional leadership, excellent written communication, and a strong understanding of modern product development practices.

• Establish a consistent operating cadence for product planning and reviews, standardize launch readiness and post-launch review processes.
• Build and continuously improve the operating model for Product Management across planning, roadmaps, reviews, launches, and post-launch measurement.
• Drive post-launch reviews and ensure learnings are incorporated into future development, and build dashboards that measure product health, launch quality, adoption, reliability, and customer outcomes.

• Comfortable working with engineers, designers, data scientists, and operational leaders
• Exceptional cross-functional leadership and influence without direct authority
• Excellent written communication with experience producing executive-ready decision documents, operating reviews, and strategic planning materials
• Demonstrated ability to simplify complex organizational problems into scalable processes
• Experience building Product Operations functions at a high-growth technology company
• Proven ability to improve organizational effectiveness through better systems, tooling, and operational rigor
• Strong program management skills with experience coordinating large, complex product launches
• 10+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related leadership roles
• Strong understanding of modern product development practices, product organizations, and software delivery
• Excellent analytical skills with experience defining KPIs, building dashboards, and measuring organizational performance
• Experience supporting products with significant operational, logistics, marketplace, or hardware components is preferred
• Experience with SQL, analytics platforms, experimentation frameworks, or operational metrics is a plus