Senior Manager of Platform Product Management (Payments)

Join our team as a Senior Manager of Platform Product Management (Payments). In this key leadership position, you will manage all aspects of our guest payment capabilities and experiences, including enabling new global and local payment methods, managing post-transaction interactions, and expanding our portfolio of installments and financing solutions. You will oversee the end-to-end product development lifecycle, lead cross-functional teams, and contribute to the overarching payment platform strategy. Additionally, you will manage stakeholder expectations, define and monitor key product metrics, and foster a culture of excellence and innovation within your team.

• Lead the development and execution of the Payments platform strategy and roadmap for Guest Pay-ins, refunds, payment plans, methods and processing resilience.
• Oversee the end-to-end product development lifecycle for the various sub domains within the guest payment team, from concept and feasibility analysis to execution, launch, and post-launch optimization.
• Guide and collaborate with cross-functional teams (Engineering, Design, Product Marketing, Platform Risk, Compliance, etc.) to deliver high-quality capabilities and ensure dependencies are managed effectively.

• Ability to synthesize large amounts of unstructured and diverse information into a single, clear set of requirements
• Global perspective: experience building products for different countries and cultures
• Proven product management experience with a deep understanding of stakeholder needs
• Strong interpersonal skills: able to push back, ask questions, and challenge others while creating lasting, collaborative partnerships
• Bonus points for experience with global and local payment methods that are not credit cards and experience across Payments, Risk, and Compliance systems and tools
• Experience working directly with non-product teams such as legal, tax, compliance, risk, and payments operations
• Direct experience working with Engineers
• Startup experience: comfortable with a fast pace, changing needs, and limited resources. Bonus points if you have also worked at large, scaled organizations and can balance the best of both worlds
• 12+ years of product management experience in inbound (pay-ins) and outbound (pay-outs) money movement within a payments, finance, or heavily transactional company