Vice President of Business Operations

Join Maven, a leading healthcare company, as the Vice President of Business Operations. In this senior leadership role, you will be accountable for driving member enrollment into Maven's programs, overseeing AI enablement, central operations, and strategy & operations. You will partner with various teams across the organization and hold them accountable for their contributions to enrollment. This position offers a competitive salary, benefits, and the opportunity to make a significant impact in the healthcare industry.

• Be directly accountable for enrollment targets across Maven’s core business and for the revenue those enrollments drive. Set the strategy, build the plan, and act as a control tower across all cross-functional teams driving revenue.
• Own the full journey from eligible population to enrolled, activated member — spanning client launches, member acquisition and messaging, the enrollment product experience, and re-engagement of eligible-but-not-enrolled members.
• Lead the function that introduces new ways of working with AI at Maven — and, just as importantly, measures them. Build the adoption playbook, instrument usage and impact team by team, and continuously optimize the value the company gets from how Mavens use AI in their day-to-day work.

• Comfort in a fast-paced, mission-driven environment with high visibility and direct accountability for a top-line company metric
• Strategic range across functions. You can set direction for several distinct teams at once — growth, operations, strategy, and enablement — sequence their priorities, and push each toward fundamentally new approaches rather than incremental improvement
• Commercial instincts. You understand how enrollment translates into revenue and unit economics, and you can partner with Finance on targets and forecasting
• AI fluency and conviction. You have a point of view on where AI creates real leverage in a business, and the discipline to measure it rather than assume it
• 12+ years of experience driving growth, enrollment, acquisition, revenue, or business operations outcomes, with a track record of personally owning and hitting a number — ideally in healthcare, benefits, marketplaces, consumer subscription, or another environment with a complex funnel and multiple stakeholders
• Operational systems and scaling experience. You have owned the tooling, processes, and systems that service or operations teams depend on, and know how to make them effective and scalable ahead of demand
• Elite quantitative ability as a core competency. You can build and interrogate a funnel model yourself, size opportunities, design experiments, and instinctively optimize around data rather than intuition. Strong quant is non-negotiable
• Cross-functional leadership and accountability. Proven ability to align and mobilize many teams — Client Success, Marketing, Product, Finance, Data, Clinical, Operations — around a shared goal without direct authority over most of them, and to hold each accountable to its operational commitments
• Proven people and organizational leadership. You have built and led multi-team or multi-function organizations, hired and developed leaders beneath you, and delivered results through a team rather than solely through your own execution