Program Manager (Growth & Profitability)

Join Zipline, a leader in autonomous delivery, as a Program Manager focused on Growth & Profitability. In this role, you will drive the integration of marketplace strategy, network optimization, product, sales, and marketing to achieve efficient business results. You will work closely with the executive accountable for commercial cross-organizational program decisions and lead cross-program integration. Your efforts will directly impact customer experience, community love, and partner outcomes.

• Program Manager (Growth & Profitability) at Zipline, responsible for scaling the autonomous delivery network into a profitable business.
• Partnering with the executive accountable for commercial cross-organizational program decisions, defining program outcomes and tradeoffs.
• Leading cross-program integration, driving outcomes no function can deliver alone, and creating the program’s source of truth and communication system.

• Credibility with executives and functional leaders: you can influence difficult decisions without reporting-line authority and handle sensitive business and organizational context with judgment
• Experience building lightweight operating mechanisms that create ownership, speed, and follow-through without bureaucracy
• High agency and low ego: you have sufficient fluency across various domains, will challenge assumptions with first-principles reasoning, change your mind when the evidence is better, and stay accountable through the outcome
• Strong P&L judgment across growth, customer behavior, partner economics, pricing, capacity, utilization, and unit economics
• The range to move from long-term strategy to quantitative detail and frontline execution, and the communication skill to turn fragmented context into crisp decisions, plans, and updates
• 12+ years in progressively senior operating, program, GM, product, strategy-and-operations, transformation, or executive-office roles, with a record of personally leading consequential cross-company work to measurable commercial or operating results
• Experience in one of multi-sided marketplaces, logistics, delivery, mobility, aviation, infrastructure, or other hardware-enabled, regulated, or operations-intensive networks