Instructional Designer

Join MSX International, a global leader in automotive retail solutions. As an Instructional Designer, you will create engaging and effective learning experiences that drive performance outcomes in the automotive retail environment. You will collaborate with various stakeholders, apply instructional design methodologies, and develop content across multiple modalities. This is a hybrid role with flexibility for in-person collaboration and occasional travel.

• Design and develop comprehensive learning content across multiple modalities, including eLearning modules, virtual instructor-led training, and blended learning curricula.
• Participate in discovery and needs analysis activities to define the learning problem, identify performance gaps, and establish measurable learning objectives.
• Build interactive eLearning modules using industry-standard authoring tools, translating approved storyboards into fully functional, visually polished digital learning experiences.

Education

• Bachelor’s degree in Instructional Design, Instructional Technology, Educational Technology, Curriculum & Instruction, Learning Sciences, or a related field; or equivalent professional experience in lieu of degree.

Professional Experience

• Minimum 3–4 years of experience in instructional design, curriculum development, or eLearning development in a corporate, consulting, or professional services environment.

• Demonstrated portfolio of instructional content across multiple modalities (eLearning, ILT/vILT, blended, job aids) showing range in design approach, visual execution, and instructional strategy.

• Experience applying systematic instructional design methodologies (ADDIE, SAM, backward design, or equivalent) to develop content from analysis through deployment.

• Experience collaborating with subject matter experts to extract, organize, and translate domain knowledge into instructionally sound learning materials.

• Track record of delivering content on time and to quality standards within a multi-project, deadline-driven environment.

Technical Proficiency

• Proficiency with at least one industry-standard eLearning authoring tool (Articulate Storyline, Articulate Rise, Adobe Captivate, or equivalent); experience with multiple tools strongly preferred.

• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) for storyboarding, content drafting, and stakeholder communication.

• Working knowledge of LMS platforms and SCORM/xAPI standards for content packaging, deployment, and learner tracking.

• Familiarity with graphic design tools (e.g., Adobe Creative Cloud, Canva, Figma) for creating visual assets, layout mockups, and multimedia specifications.

• Comfort operating within SharePoint, Teams, and collaborative digital workspace environments.

Core Competencies

• Strong analytical and systems thinking — the ability to decompose complex business and performance problems into structured learning solutions with clear objectives, logical sequencing, and measurable outcomes.

• Exceptional written communication skills, including the ability to write clear, concise instructional copy and detailed storyboard specifications that translate seamlessly into developed content.

• Creative problem-solving and design sensibility — the ability to envision how content will look and feel in its final form, and to make design decisions that balance instructional effectiveness with visual engagement.

• Detail orientation with the ability to manage multiple concurrent projects, maintain version control, and deliver consistently high-quality output under deadline pressure.

• Learner empathy — a genuine orientation toward understanding how the target audience thinks, learns, and applies knowledge, and designing accordingly.

• Collaborative team orientation with the ability to incorporate feedback from diverse stakeholders (PMs, SMEs, creative, evaluation) without losing instructional integrity.

• Professional maturity and discretion in managing client feedback, competing priorities, and cross-team dynamics.

Preferred Qualifications

• Master’s degree in Instructional Design, Industrial/Organizational Psychology, Learning Technologies, Educational Psychology, or a related field.

• Experience designing learning solutions for automotive retail, dealership operations, or OEM-affiliated learning environments.

• Familiarity with evaluation methodologies and their implications for design (e.g., Kirkpatrick Model, Phillips ROI, LTEM) — particularly the ability to design content with built-in measurement touchpoints.

• Experience with video production, audio recording, or motion graphics in a learning content context.

• Certification from the Association for Talent Development (APTD/CPTD), the International Society for Performance Improvement (CPT), or equivalent credential.

• Knowledge of accessibility standards and experience designing inclusive learning experiences.

• Remote or distributed team experience with proven ability to manage stakeholder relationships and deliverables in a virtual-first environment.

Additional Information

Benefits

Organizational benefits to be provided by recruiter or HR representative.

Work Environment

• Hybrid work environment with flexibility for in-person collaboration, stakeholder engagement, and client site visits as needed.

• Standard business hours with flexibility for project demands, delivery deadlines, and client time zones.

• Occasional travel to client sites, company locations, or team events as requested.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $100k to $120k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.