Project Manager, Energy Technical Operations

Description:
A technical support advisor provides help and troubleshooting for technical problems with products or services, acting as the "human connection" between users and technology. They resolve issues ranging from simple account or software problems to complex hardware malfunctions through various channels like phone, email, or chat, and often document solutions to help users in the future. The role requires strong problem-solving, analytical, and communication skills to help a wide variety of users.
You will support Tesla Energy Products operational processes, optimize their operations, and contribute to their business success. As a key member of the leadership team, you will oversee operational workflows, identify and implement improvements, and ensure seamless coordination across departments. You will be crucial in ensuring smooth and efficient workflow management, enhancing productivity, and supporting the organization’s overall performance with a focus on efficiency, productivity, and the delivery of better service to our customers and installers. This role requires a critical thinking focused mindset, attention to detail, and a passion for insights using problem-solving abilities to address challenges quickly and effectively in a fast-paced, cross-functional environment. Excellent oral and written communication skills along with the ability to build relationships will add to your success.

Responsibilities:
Process Optimization: Develop SOPs, analyze workflows, and identify bottlenecks to drive continuous improvement and automation opportunities

Cross-Functional Collaboration: Partner with stakeholders (Engineering, Commercial Charging, Vehicle Support) to align data requirements, resolve operational gaps, and bridge team communication

Data-Driven Insights: Review operational metrics to detect trends, assess risks, and recommend mitigation strategies for efficiency and compliance

Training Leadership: Design and lead full training sessions until the training team is fully operational, ensuring consistency and no duplication of content

Knowledge Base Ownership: Create/update KB articles independently (including bolt forms) and collaborate with leads/SMEs to ensure accuracy and accessibility

Technical Communication: Translate complex technical details (e.g., Powershare, Wall Connector) into clear, structured documentation and training materials

Strategic Support: Provide leadership with actionable insights for tactical/strategic initiatives, including workforce management, automation, and cross-departmental alignment

Requirements:
Analytical & Problem-Solving Skills: Strong ability to analyze data, identify trends, and resolve complex issues

Collaboration & Organization: Excellent teamwork, communication, and organizational skills with attention to detail

Adaptability: Thrives in fast-paced, dynamic environments while managing evolving priorities and technologies

Data Analysis Tools: Proficient in data analysis and visualization tools/techniques (e.g., Excel, SQL, Tableau)

Technical Understanding: Capable of interpreting complex technical information and systems

Task Management: Skilled at balancing multiple tasks and priorities effectively

Preferred Qualifications: Experience with Jira, TCC, or Tesla products (Solar, Powerwall, Wall Connectors)

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program