Technical Service Advisor, Semi

Description:
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world, spearheading growth in the Semi Service team. This position requires high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of communication and service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities:
Communicate with the customer in a timely and professional manner, driving a high-level experience that our customers have come to expect

Work with stakeholders to schedule service appointments, maintenance checks and general repairs, as needed

Prepare for service appointments to ensure the customer’s service experience is fast and accurate
Recommend and advise the customer on repairs needed based on technical findings

Perform general vehicle inspections and appointment check-in. Make sound decisions concerning the prioritization of service and collaborate with parts to ensure necessary components are allocated for service appointments

Proactively track and schedule Service Campaigns and Preventative Maintenance Coordinate with service technicians and customers to gather necessary information for warranty claims and process warranty claims ensuring timely response to customers

Assist in the shop as needed and perform any other tasks as needed or directed by supervisory and/or management staff

Requirements:
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of  vehicles
Understanding of basic automotive techniques related to repair and servicing of automobiles and/or heavy-duty repair

Willingness to learn new and innovative automotive/ heavy duty technologies

Effectively handle multiple priorities, organize workload, and meet deadlines

Must have and maintain a valid driver’s license
Must be willing to obtain a CDL Class A/B

Commercial trucking experience a plus

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
Commercial Service Advisor - Semi I - $21.60 - $32.40/hour
Commercial Service Advisor - Semi II - $27.36 - $41.04/hour
Commercial Service Advisor - Semi III - $34.56 - $51.84/hour
Commercial Service Advisor - Semi IV - $41.04 - $61.56/hour

• cash and stock awards + benefits for all levelsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.