Technical Service Advisor, Semi

Description:
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world, spearheading growth in the Semi Service team. This position requires high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of communication and service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities:
Communicate with the customer in a timely and professional manner, driving a high-level experience that our customers have come to expect

Work with stakeholders to schedule service appointments, maintenance checks and general repairs, as needed

Prepare for service appointments to ensure the customer’s service experience is fast and accurate
Recommend and advise the customer on repairs needed based on technical findings

Perform general vehicle inspections and appointment check-in. Make sound decisions concerning the prioritization of service and collaborate with parts to ensure necessary components are allocated for service appointments

Proactively track and schedule Service Campaigns and Preventative Maintenance Coordinate with service technicians and customers to gather necessary information for warranty claims and process warranty claims ensuring timely response to customers

Assist in the shop as needed and perform any other tasks as needed or directed by supervisory and/or management staff

Requirements:
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of  vehicles
Understanding of basic automotive techniques related to repair and servicing of automobiles and/or heavy-duty repair

Willingness to learn new and innovative automotive/ heavy duty technologies

Effectively handle multiple priorities, organize workload, and meet deadlines

Must have and maintain a valid driver’s license
Must be willing to obtain a CDL Class A/B

Commercial trucking experience a plus