Technical Program Manager, Google Enterprise Network

You help new Google Cloud customers get up to speed with Google tools like Google Workspace, Search, and Chrome through our online self-help platform. Thanks to you, leading companies, schools, and government agencies get Google-caliber customer service on demand. You design, improve, and scale the self-help platform, marked by its stellar user experience and clean navigation. Versed in search optimization techniques, you collaborate with fellow marketing and technical support Googlers to make sure the experience is powerful and seamless for customers.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $132000 - $189000 (USD) + 15% bonus target + equity + benefits
Learn more about
benefits at Google
.

Minimum qualifications
Bachelor's degree in a technical field, or equivalent practical experience.
2 years of experience in program management.
Experience building relationships with executive management across operations, internal stakeholders, and vendors.
Experience delivering network technologies in enterprise offices, data centers, or ISP/Telco programs.
Experience working with network infrastructure.

Preferred qualifications
Certifications in PMP, Agile project management, CCNA, CCNP, or other network technologies or similar.
5 years of experience managing cross-functional or cross-team projects.
Experience in delivering network infrastructure upgrades around life-cycle management of networking gear, and deployment of new enterprise networking solutions.

Responsibilities
Manage the development and delivery of enterprise network engineering products while leveraging automation and software programs by coordinating with global delivery teams.
Manage third-party vendors responsible for the monitoring and troubleshooting of network services, including facilitating any escalations requiring engineering assistance.
Design and launch new delivery processes, institute process improvement and automation, and ensure the efficient/reliable achievement of process objectives.
Partner cross-functionally with Technical Program Managers, Network Engineers and Software Engineers to deliver large technical networking projects.