Senior Communication Manager - Retail sector

The company is a leading international retail group, operating through a strong network of branded stores. The company combines a well-established retail presence with a customer-focused approach, supported by a strong brand identity, commercial expertise and an extensive international footprint.

Jobomschrijving

The Senior Communication Manager will be responsible for leading and implementing the communication strategy in the Belgian & Luxembourg markets. The role ensures coordination of national and local campaigns, management of external partners, and support for the stores network. Communication Strategy and Management Develop and monitor the annual communication plan.

Define communication priorities for the Belgian and Luxembourg markets. Track KPIs and analyze campaign performance. Monitor market and competitor trends to identify growth opportunities and help adapt commercial offers to the specific needs of the Belgian and Luxembourg markets.

Media Management Oversee media investments. Coordinate media agencies. Manage TV, VOD, radio, cinema, social media, and SEA campaigns.

National Campaign Management Oversee the rollout of brand campaigns and key commercial highlights. Ensure adaptation of campaigns for the Belgian and Luxembourg markets. Approve communication content and activation plans.

Press Relations, Influencer Marketing and Partnerships Manage PR and influencer agencies. Define press and influencer engagement plans. Supervise brand visibility initiatives.

Digital Communication Define the social media strategy and coordinate agencies. Oversee website updates. Approve CRM campaigns.

Local Communication Define local communication initiatives. Support and guide franchise partners in their communication activities. Develop specific traffic-driving operations.

Define and supervise communication plans for store openings and renovations. Network and stores Act as the main communication contact for the stores. Coordinate and facilitate communication across the network.

Budget Management Manage all communication budgets. Conduct supplier negotiations. Ensure cost optimization and efficient spending.

Bachelor's or Master's degree in Communication, Marketing, or Business School. Minimum 5 to 8 years of experience in 360 communication and in managing media, digital, and local campaigns (retail experience is an advantage). Strong budget management and agency management skills.

Excellent analytical, coordination, and project management abilities. Highly autonomous, strong sense of priorities, excellent interpersonal skills, and ability to work with diverse stakeholders (franchisees, agencies, suppliers, management). Fluency in French and Dutch, both written and spoken.