Supv,Parking Services

Help Lead the Team That Keeps UNM Moving! The University of New Mexico Parking Transportation Services (PATS) is seeking an experienced and motivated Supervisor, Parking Services to lead the day-to-day operations of the PATS Enforcement team. PATS Enforcement plays an important role in creating a safe, organized, and welcoming campus by providing excellent customer service and parking information to students, faculty, staff, and visitors while communicating and enforcing UNM Parking Regulations and applicable city, state, and federal laws.

What You’ll Do As the Supervisor, Parking Services, you will provide leadership, direction, and support to enforcement staff working throughout the UNM campus.

Key responsibilities include

• Supervise, lead, and support PATS Enforcement employees in daily field operations.
• Create and oversee daily and weekly work schedules, assignments, and enforcement zones.
• Hire, train, mentor, and support the professional development of enforcement staff.
• Coordinate and oversee enforcement activities associated with special events and campus activities.
• Provide performance management, coaching, feedback, and annual performance evaluations.
• Promote consistent application of UNM policies, procedures, and parking regulations.
• Assist with developing, implementing, and interpreting departmental goals, policies, and procedures.
• Manage assigned projects and provide timely follow-through on operational priorities.
• Serve as a resource for employees and assist with resolving customer and operational concerns.
• Provide critical operational information and recommendations to the PATS Management Team.
• Work collaboratively with PATS leadership and other campus partners to support effective parking operations and a positive campus experience.
• What We’re Looking For The ideal candidate is a confident, approachable leader who can balance customer service, employee support, accountability, and operational needs in a busy field environment.

Successful candidates will demonstrate

Excellent customer service skills. Experience working with and supervising employees who work in the field. Experience supervising staff in a union-based environment.

Experience hiring, training, and leading employees. Experience managing and completing assigned projects. Experience developing, implementing, and interpreting goals, policies, and procedures.

Strong organizational skills with the ability to plan, prioritize, and manage job-critical activities. Experience effectively defusing and resolving challenging situations. Experience in a parking and/or transportation environment is preferred.

Strong oral, written, and interpersonal communication skills. Demonstrated computer skills, including Microsoft Office applications such as Word and Excel, as well as database platforms.

Why Join PATS?

This is an opportunity to be part of a team that directly impacts the daily experience of thousands of people who live, work, learn, and visit the UNM campus. If you are a hands-on leader who enjoys working with people, solving problems, supporting employees, and keeping operations moving, we want to hear from you! Join UNM Parking Transportation Services and help us create a safe, service-focused, and well-managed campus parking experience.