Economic Benefits Trainer

Economic Services provides services such as, Food and Nutrition Services (FNS), Family and Children’s Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF) and Child Care Subsidy (CCS). The purpose of the Economic Benefits Trainer is to design, develop and provide training to new hires and seasoned staff within Economic Services (ES). The trainer also participates in the analysis, design, development, and facilitation of training efforts; and integrates best practices.

The Staff Trainer reports directly to the Program and Staff Development (PSD) Supervisor. This position's primary focus is Adult Medicaid (AMA) including Private Living Arrangement (PLA), Long Term Care (LTC), and Special Assistance (SA) , with other program focus based on departmental need. Essential Job Functions :

Deliver training in the areas of Economic Benefits policy, technical navigation, communication, customer service, coaching, and team building Design, develop, deliver, and administer tests, quizzes, and exams Evaluate training programs (including online courses, self-study, and blended learning opportunities) for caseworkers, supervisors, and managerial staff Compose a training schedule and facilitate the learning process to ensure that training is engaging and that the transfer of learning is occurring Develop and update effective curricula to address identified training needs in all benefit program areas Ensure that training in each program is aligned with Federal and State policies and that county policies are followed Monitor staff learning, comfort, implementation, and operational needs Write and communicate weekly individual status updates to the supervisors and program manager Meet with staff to plan an appropriate course of action to improve individual training deficiencies Communicate individual pathways progress reports to supervisors at the conclusion of training