Program Manager-CPS Team- DCFS Western Region (Salem)

Team Leadership

Manage a team of child welfare professionals providing direct client services, including hiring, workload determination, delegation, training, performance evaluation, and corrective actions.

Coaching Development

Conduct field coaching and shadow observations, as well as ongoing coaching and mentoring of team members to foster professional growth, skill enhancement, and adherence to best practices.

Data-Driven Management QA

Use and apply data metrics to measure team performance and complete systematic Quality Assurance (QA) reviews to ensure compliance and high-quality service delivery.

Program Quality Strategy

Monitor and evaluate operations, programs, and practices for quality and effectiveness; develop plans, policies, and resources to meet agency goals.

Community Coordination

Partner and coordinate activities with private providers, law enforcement, the Children's Justice Center, County Attorneys, and other governmental entities as required by the program area.

On-Call Demands

Perform 24-hour on-call services as required under management direction (subject to geographic location and agency demand).