Employment Counselor

Key responsibilities and day to day responsibilities of this position: Principal Duties This position delivers a broad range of services to assist case managed customers, unemployed and underemployed job seekers, the general public and their families. In meeting with customers, you would help to resolve barriers and increase customers skills, in order for them to obtain and maintain employment and education that leads to self-sufficiency.

Barriers may include such things as; homelessness, mental and physical disabilities, domestic violence and substance abuse. Services are focused on individual and family needs and may be provided one-on-one or in group settings. Some positions involve outreach to community partners and/or customer home visits.

Employment Counselors will be trained to

Provide career, occupational and educational counseling to empower customers to increase their income and break the cycle of poverty. Assess customers and their families to identify barriers to self-sufficiency, employment, training and income goals; and to provide the necessary resources and support to resolve the barriers. Utilize motivational interviewing techniques to complete assessments and evaluations to gain pertinent information related to goal planning and barrier resolution and to create a supportive environment.

Develop employment plans and goals with activities leading to achieving goals and/or work readiness, as well as monitoring and evaluating employment plan activities and progress. Utilize labor market information, local resources, referral to community partners and employers to assist customers in meeting their goals. Assess needs and educate customers about DWS programs, policies, and services and help them access temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care and Unemployment Insurance).

Provide career coaching with the ultimate goal of assisting customers in finding employment and identifying a career path that leads to self sufficiency by assisting with resume creation, networking, mock interviewing and job searching with technology Ensure program compliance and appropriate use of public resources. Understand and implement program specific policies, procedures, case management techniques, career counseling, available Division resources, as well as community partner resources. Provide employment retention support and resources.

This position is based in the Mountainland Service Area and may be located at the Lehi, Provo, or Spanish Fork Employment Centers.