IT Analyst III - Salesforce Developer

Salesforce Development Design, develop, test, and deploy secure, scalable Salesforce solutions leveraging Public Sector Solutions (PSS) data models, OmniStudio, and Experience Cloud to deliver seamless, compliant citizen-facing digital portals and agency workflows. Configure and customize Salesforce Experience, Service, and Sales Cloud, and other relevant Salesforce products. Develop and maintain integrations between Salesforce and other state systems using APIs, web services, and middleware, specifically MuleSoft.

Configure secure single sign-on (SSO), OAuth flows, and identity protocols. Leverage Git source control and CI/CD tools to execute efficient, automated Salesforce deployments and maintain environment alignment. Salesforce administration tasks such as user and data management, process automation, security and access controls, analytics and reporting.

System Maintenance and Optimization Perform regular system maintenance, including upgrades, patches, and performance tuning. Monitor system performance and identify areas for improvement. Document technical designs, code, and configurations.

Work within an agile development environment. Participate in tri-yearly Salesforce platform upgrades to mitigate system impacts.