Student Financial Aid Administrator - Office of Student Financial Aid

Duties

Responsibilities

• Customer Service/Outreach Training Provide advice and counsel to clients of the Office of Student Financial Aid, either in-person, by telephone or through written correspondence (including e-mail).
• Be knowledgeable of all student financial aid programs and services.
• Serve as liaison with University offices and other related financial aid agencies.
• Utilize available resources and provide presentations to large groups as well as work one-on-one with students and their families.
• Represent OSFA on institutional, state and federal committees and at professional conferences and workshops.
• Develop a thorough knowledge of legislation governing financial aid programs and federal needs analysis methodology.
• Exercise professional judgment when financial aid program guidelines do not seem to adequately address a specific situation.
• Program Administration Coordinate the staff efforts required to carry out program responsibilities and educate/train other office staff regarding the programs for which they are responsible.
• Responsible for the administration of programs and execution of procedures specified on the Office of Student Financial Aid Program Responsibilities list.
• Responsible for: student awarding disbursement and reconciliation of federal, state and institutional financial aid accounting and funds management maintenance of student record application in-take and processing verification of student records scholarship administration