IT Support Specialist II - AMER - Internal Only

The IT Support Specialist II supports a Slack-first regional service model by resolving employee technology issues and request work across Slack, ticket, and in-person channels. This role handles more complex troubleshooting, supports service recovery, and helps create a consistent support experience across the region.This role works closely with frontline support partners, technical teams, and office contacts to move work to the right channel, restore service quickly, and keep support knowledge current.

The role also identifies recurring issues, reinforces support standards, and shares clear documentation that improves regional support quality.