Technical Success Engineer

Join Lambda's Superintelligence business unit as a Technical Success Engineer. In this role, you will take signed deployments from contract to a live, fully operational production environment. You will work closely with engineering and infrastructure teams to resolve issues and ensure customer requirements are met. This position requires strong technical acumen and a willingness to dive in wherever needed. Benefits include health, dental, vision, 401k match, flexible PTO, and paid parental, medical, and caregiver leave.

• Take signed deployments from contract to live, validating configuration, connectivity, storage, and compute against what was promised.
• Coordinate with Infrastructure, Engineering, Product, and Data Center teams to close technical dependencies and resolve blockers.
• Guide the customer through onboarding to their first successful production workload, being the customer's go-to technical contact.

• Clear written and verbal communication for status updates and technical documentation
• Track record of coordinating across engineering and infrastructure teams to close out technical dependencies
• Comfortable being the technical voice in the room able to validate builds, spot gaps, and hold engineering teams accountable for resolving them
• 4+ years of hands-on technical experience with GPU/HPC infrastructure, cloud platforms, Kubernetes, or large-scale Linux systems
• A bias toward diving in and taking ownership, rather than waiting for a fully defined process
• Strong troubleshooting instincts and a willingness to get into the weeds of networking, storage, or compute issues
• Exposure to large-scale GPU cluster deployments
• Familiarity with project/program tracking tools and structured status reporting
• Experience building runbooks or checklists that outlived the engagement they were built for