Customer Success Manager (Healthcare)

Join UpToDate, a leading clinical decision support tool, as a Customer Success Manager in the healthcare sector. In this role, you will be responsible for driving customer value, ensuring adoption and engagement with UpToDate products, and managing strategic accounts within a designated geographic region. You will work closely with sales and other internal teams to establish and strengthen customer relationships, manage implementation projects, and ensure ongoing performance. This position requires a bachelor's degree, 4+ years of experience in customer success or a related field, and excellent communication and project management skills.

• Assurer l'adoption, l'engagement et la réalisation de la valeur des produits UpToDate pour les comptes stratégiques.
• Gérer le processus d'intégration des clients, en veillant à une introduction facile et à une expérience client positive.
• Collaborer avec les clients pour définir et atteindre les objectifs du programme, en documentant les succès réalisés.

• Requires specialized depth and/or breadth of expertise, conceptual and practical knowledge of theories and principles within Customer Success, and applies general knowledge of business and industry practices
• Education: Bachelor’s degree in related field, specialized training, or equivalent work experience
• Experience: 4+ years of experience in Customer Success, Account Management, Product Marketing, or a related customer-facing role
• Superb presentation, oral and written communication skills
• Proven ability to quickly establish rapport with all levels of personnel up to and including C-suite executives
• Understanding of clinical environments and workflows
• Excellent project management skills to track large, complex software implementations across multiple customer sites
• Data-oriented, consultative approach to promote product utilization with customers