Senior Specialist of Market Insights

Join our team as a Senior Specialist of Market Insights, where you'll play a crucial role in ensuring the accuracy and accessibility of data that drives our business. You'll be responsible for managing subscription and billing administration, customer procurement, CRM maintenance, reporting on operational KPIs, and supporting business development efforts. This position offers the opportunity to work from home and includes health insurance benefits.

• Assurer l'exactitude, l'accessibilité et l'utilisabilité des données pour le secteur hôtelier.
• Gérer l'administration des abonnements, des renouvellements et de la facturation pour Market Insights.
• Être le point de contact principal pour les clients et les prospects, en répondant à leurs questions sur les prix, les abonnements et l'accès aux données.

• Experience with CRM or financial systems like Salesforce, HubSpot, NetSuite, or Xero
• An openness to working alongside AI tools like Claude, ChatGPT, or Gemini as a force multiplier, applying your own judgment to validate the output
• Proficiency with Excel, Outlook, Word, PowerPoint, and Slack
• A track record of independently managing detailed client or financial processes with real accuracy
• Ability to read and interpret purchase orders, invoices, pricing schedules, and contracts
• Comfort working with financial and commercial data — percentages, prorations, discounts, variances, FX conversions, and reconciliations
• 5-8 years of experience in business operations, client service, sales operations, accounts receivable, subscription administration, finance administration, or research operations
• Strong written and verbal communication, sharp organization, and the ability to juggle multiple priorities without dropping the ball
• You don't need to check every single box to apply
• Background supporting hotel-industry research, benchmarking, or analytics
• Experience in hospitality technology, hospitality, financial services, market research, SaaS, subscription businesses, or data products
• Familiarity with hotel performance metrics — revenue, profitability, occupancy, ADR, RevPAR, and GOPPAR
• A demonstrated habit of using AI tools to boost the quality, speed, or scale of your own work