Partner Success Manager

Join Xero as a Partner Success Manager, where you will drive retention and revenue growth across a portfolio of accounting and bookkeeping partners. You will champion the adoption of the full Xero platform, conduct business reviews, and implement retention strategies. Collaborate with cross-functional teams and use Salesforce CRM to manage your portfolio.

• Driving retention and revenue growth across an assigned portfolio of accounting and bookkeeping partners.
• Championing the adoption of the full Xero platform, helping partners realize measurable value through proactive business reviews and tailored growth solutions.
• Identifying churn risks early and implementing proactive retention and subscription optimization strategies.

• Proven ability to lead strategic business reviews, present to key stakeholders, and navigate value-based commercial conversations
• Experience managing a portfolio of partner accounts, with a track record of prioritising effectively to meet growth and retention goals
• Expertise in positioning broader platform products such as payroll, analytics, or automated workflow tools
• A background in account management, partner success, or sales within a fast-paced SaaS or technology environment
• Familiarity with Salesforce CRM and data insights to manage pipeline, forecasting, and account health
• A collaborative mindset and strong communication skills to work seamlessly with technical consultants and cross-functional teams
• Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team