Senior Solutions Engineer

Join Cordial as a Senior Solutions Engineer, where you'll be the subject matter expert for our platform. You'll guide clients through successful implementations, provide solutions for complex use cases, and collaborate with various internal teams. Enjoy full health coverage, competitive compensation, unlimited time off, and the flexibility of a fully remote team.

• Be client obsessed and consult with clients directly as a subject matter expert of the Cordial platform.
• Help clients implement Cordial’s RESTful API and JavaScript Snippet into their marketing stack and maximize the value generated from the Cordial platform.
• Identify issues, recognize patterns, propose solutions and help to create repeatable processes and/or documentation to assist with the long-term success of our internal team, clients, and partners.

• Last but not least, you embody Cordial’s values
• You navigate well in organizations. You have an uncanny ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team
• You are a professional problem solver. You have the ability to handle difficult or unexpected technical issues and/or complex business challenges while remaining calm and identifying solutions. You will handle incidents, escalations, and exceptions in a professional manner because you’re a pro!
• The code word is #becordial
• You like to juggle and project management comes naturally. You are able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority
• You are seasoned. You hold a BS in Computer Science or a closely related field. You have a minimum of 4 years of experience in professional services. You have a track record of driving meaningful, successful implementations and managing client projects. You’ve got some tricks up your sleeve!
• You don’t mind a little chaos. You have a track record of delivering phenomenal results in a dynamic, autonomous start-up environment
• You love technology. You are eager to be an expert in Cordial’s technology and you’d work diligently to remove any friction preventing our clients from unlocking the power of the platform. Cordial has a robust ecosystem with various inputs/outputs including a RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, and a sophisticated UI. All that sounds fun to you, so keep reading
• You are confident. You have no problem working with senior level marketers, IT /systems integrators and marketing technology and services partners
• Your superpowers are your technical skills. You have a strong understanding of RESTful APIs, you are comfortable with JSON data structure, you read/write HTML/CSS/JavaScript, you have experience with PHP (or other programming language), and you are capable of using Browser Developer Tools. Also you understand differences between SQL and noSQL.Your family doesn’t understand what you do for a living; they just know you’re wicked smart
• Have enterprise client experience
• Have experience in enterprise marketing automation, email marketing and/or digital marketing industries