Director / Senior Director, Relationship Management

Join Zerohash, a leading provider of crypto and fintech solutions, as the Director/Senior Director of Relationship Management. In this dynamic role, you will lead a team of relationship managers, build and maintain strong relationships with key stakeholders, and drive joint initiatives. You will collaborate with cross-functional teams, develop account-based strategies, and ensure the highest level of service delivery. The ideal candidate will have B2B experience, exceptional relationship-building skills, and a strategic mindset.

• Construire et développer des relations avec les clients B2B, en agissant en tant que point de contact principal et défenseur de la clientèle.
• Diriger une équipe de gestionnaires de relations, en agissant en tant que coach et point d'escalade pour les questions commerciales et de compte.
• Collaborer avec des équipes interfonctionnelles pour garantir une expérience d'intégration fluide et que la stratégie client s'aligne sur les objectifs commerciaux.

• The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage
• The ideal candidate will have an understanding of the crypto and fintech landscape, exceptional relationship-building skills, and a strategic mindset to foster and sustain high-impact partnerships
• An interest in being a relationship builder, collaborative partner, and dynamic project manager
• Motivated by zerohash’s mission and creating a seamless, best in class experience for our highest value clients
• Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, both internally and externally
• Experience working in a complex ecosystem of SaaS or payments products
• Travel requirements up to 20% to zerohash offices and client locations (depending on business need)
• Exceptional written and verbal communication, able to explain complex topics simply
• Bachelor's degree or equivalent practical experience
• Maintain focus on operational excellence, identifying and implementing improvements to partner-related processes (CRM / Finance etc.) on an ongoing basis
• Receptive to feedback and implements changes immediately with a positive attitude
• The ability to work independently in a fast-paced environment
• 7-10 years of experience in B2B Relationship Management/ Business Development; with at least 2 years of demonstrated experience in people management and leadership
• Experience in fintech, brokerage, payments, and/or the crypto industry
• An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems
• Experience growing client relationships including cross-sell/expansion
• Highly self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment
• Motivated by a startup environment
• Self-confident, resilient and goal focused
• Experience working with product and engineering teams