Customer Success Manager

Join Siro as a Customer Success Manager, where you'll be responsible for onboarding, adoption, and ongoing success in Siro deployments with field sales teams. This cross-functional role will require you to partner with Product, Marketing, Sales, and Data Science regularly. You'll be the product expert and trusted partner for multiple stakeholders throughout medium-large organizations, training and coaching users at all levels. You'll also be responsible for driving engagement and impact, developing technical expertise, and representing the best interests of our customers and business. This is a full-time role based in New York City, with travel required approximately 10-15% of the time.

• Onboard and manage multiple stakeholders throughout medium-large organizations, serving as the product expert and trusted partner.
• Train and coach users, from end user to executive, through the change management process, ensuring successful adoption and results.
• Develop technical expertise in real-world applications of LLMs, exploring and deepening Enterprise value, and running established Customer Success plays.

• Top-tier communication skills with internal and external audiences. You are dynamic enough to seamlessly adjust your style to a daily user to a Fortune 1000 exec
• High content:word ratio
• Track record of exceptional performance managing deployments of software across multiple teams and stakeholders, while meeting project deadlines, resulting in successful adoption and results for the customer
• Open to various backgrounds, but most interested in ~2+ years of customer-facing experience where you’ve had full ownership of customer or partner outcomes. Ex: B2B SaaS Customer Success, Consulting, or Account Management roles
• Excellent storyteller
• You are able to synthesize and clearly articulate — visually and verbally — data that matters to our customers and internal peers
• You feel at home in uncertain, fast-moving, ambiguous environments. You are creative and unbothered when you need to solve problems on the fly
• High agency — you develop POVs and jump into action. You are ambitious, proactive, love working with customers, and bring an owner mentality to everything you do. You build
• You simplify vs complicate
• Experience at a fast-growing startup