Client Success Manager (Real Estate, Investments)

Join Entera, a leading technology company in the single-family residential real estate space. As a Client Success Manager, you will be responsible for managing a portfolio of client relationships, driving acquisitions and dispositions, and ensuring clients maximize the value of the Entera platform. You will lead daily interactions with clients, develop strategic plans, and deliver performance insights and market reports. The ideal candidate has 6+ years of experience in client success or account management, with a strong background in real estate.

• Profiling and refining investment goals, driving both acquisitions and dispositions on behalf of investor clients, and ensuring they extract maximum value from the Entera platform.
• Owning a defined book of client accounts end-to-end, serving as each client's primary point of contact and the internal owner of their retention, growth, and satisfaction.
• Building and maintaining strong relationships across multiple levels of client organizations, leading internal and external meetings, including Quarterly Business Reviews (QBRs).

• Expertise in real estate valuation, enough to advise clients credibly in live conversations, with a strong preference for hands-on experience in single-family residential (SFR) acquisitions, dispositions, or portfolio operations. Practitioner experience executing transactions and operating portfolios is strongly preferred over purely advisory, appraisal, or valuation-analytics backgrounds
• Proven experience navigating complex processes within larger organizations to drive performance improvements and meet client goals across multiple stakeholders
• A natural ability to anticipate hurdles and proactively resolve problems both internally and externally
• Exceptional verbal, written, and presentation skills, with a heavy focus on nurturing long-term, external-facing relationships
• 6+ years in client success, account management, or client-facing real estate roles, with direct client coverage experience required: you have owned a named book of external B2B accounts, led Quarterly Business Reviews, and been accountable for retention and growth outcomes
• Demonstrated ability to lead small teams to execute against strategic goals and tight deadlines