Implementation Specialist

Join Fourth, a leading provider of workforce management solutions. As an Implementation Specialist, you will be responsible for the successful onboarding and adoption of our solutions. You will work closely with customers and internal teams to ensure a high-quality experience that maximizes employee adoption. Your role will involve system configuration, customer training and support, driving operational readiness, and establishing strong project foundations. You will also coordinate with third-party vendors, partner with project managers and technical specialists, and contribute to customer-facing knowledge-based articles and solution documentation.

• Assurer l'intégration réussie et l'adoption des solutions Fourth par les clients, en tant que point de contact principal.
• Travailler en étroite collaboration avec les clients pour faciliter la conception et la configuration des solutions Fourth, en utilisant les meilleures pratiques.
• Gérer proactivement les délais d'implémentation, les risques et les dépendances pour garantir une livraison réussie et dans les délais.

• Self‑motivated and able to work independently, managing priorities and delivering to agreed timelines with a proactive approach
• Strong ability to quickly assess customer needs and design effective processes using prior experience and industry best practices
• Professional, approachable, and adaptable, with a flexible mindset in a fast‑paced environment
• Proactively manage implementation timelines, risks, and dependencies to ensure successful and timely delivery
• Configure solutions and guide customers through system setup, validation, and go-live readiness
• Detail‑oriented, organized, and quality‑driven, with a strong focus on accuracy and standards of excellence
• Comfortable working collaboratively within a team while maintaining ownership and accountability for individual deliverables
• 3–5 years of experience in a customer‑facing role such as implementation, onboarding, consulting, professional services, or technical support within a SaaS or technology environment
• Demonstrated ability to guide customers through change and influence adoption of new processes or technology
• Prior experience working with workforce management, payroll, finance, or hospitality industry is an advantage
• Confident with Excel, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques
• Confident communicator with solid presentation and meeting‑facilitation skills, comfortable leading discussions using tools such as PowerPoint and Microsoft Teams
• Fluent in written and spoken English; additional language skills are a plus
• Project or systems certifications (e.g. Agile, Prince2, ITIL or similar) are a plus
• Ability to manage multiple projects simultaneously while maintaining a high level of customer engagement