UX Researcher

Join Clair, a fintech company focused on improving financial well-being. As a UX Researcher, you will play a crucial role in building and evolving Clair's research function. You will work closely with various teams to identify key questions, develop research approaches, and turn customer insights into actionable strategies. Your experience in fintech or financial services will be highly valued, as well as your understanding of product design and prototyping.

• Establish and evolve Clair's user research practice, processes, tools, and approach.
• Develop a strategic understanding of who our users are, what they need, and where the biggest opportunities exist.
• Help create a research roadmap that balances foundational learning with the immediate needs of the product organization.

• Product design fluency and hands-on experience working with Figma and testing product concepts and prototypes
• Strong qualitative research skills, including user interviews, usability testing, and concept testing
• Experience working in a fast-paced technology company or startup environment
• Experience working with financial products, fintech, banking, financial services, or products involving users' money, financial decision-making, or other sensitive personal topics is strongly preferred
• 5+ years of experience in User Research, UX Research, Product Research, or a related discipline
• Strong quantitative research skills, including experience designing and conducting surveys, analyzing massive user data sets to uncover patterns, and other scalable research methods
• Demonstrated ability to turn research findings into clear recommendations that influence product decisions
• Comfortable building processes and operating in ambiguity
• Experience conducting research across the full product development lifecycle, from early discovery through usability testing and post-launch evaluation
• Strong communication and storytelling skills
• Experience partnering closely with Product Managers and Product Designers
• You are both a strategist and a doer
• You can step back and ask, What do we need to understand about our users to make better product decisions over the next year?—and then turn around and personally recruit participants, write the discussion guide, conduct the interviews, synthesize the findings, and present your recommendations
• You have strong product instincts and are comfortable getting into the details. You understand how products are designed, you're comfortable navigating and working with Figma prototypes, and you enjoy testing ideas early and often
• You don't wait for a perfectly formed research request. You know how to identify unanswered questions, uncover opportunities, and help teams understand what they should learn next
• You're not interested in producing insights that live in a slide deck or repository. You want to see your work shape products, influence strategy, and ultimately create better experiences for the people using them
• Most importantly, you believe that research should drive action