Front Office Clerk

Join our team as a Front Office Clerk, where you will enhance the guest experience by providing exceptional service, responding to inquiries, relaying guest requests, and assisting with reservations. You will also handle cash transactions, resolve guest complaints, and maintain knowledge of current marketing promotions. This is a fast-paced, customer-focused role that requires excellent communication skills and the ability to maintain composure under stress.

• Enhances the guest experience by providing exceptional service, responding to inquiries, and relaying guest requests.
• Handles reservations, check-ins, and check-outs, ensuring accuracy and compliance with policies.
• Maintains a cash bank, processes payments, and submits end-of-shift reports.