Senior IT Engineer (SaaS Applications)

Join our team as a Senior IT Engineer, where you will be responsible for administering and improving our SaaS platforms that enhance productivity, collaboration, identity, and employee access across a global organization of approximately 2,000 users. You will work closely with various teams to deliver secure, reliable, and scalable employee technology services. This role requires strong technical skills, experience with SaaS applications, and a focus on operational efficiency and employee experience.

• Administer and improve SaaS platforms, including Google Workspace, Slack, ChatGPT, Glean, and Zoom, ensuring secure, reliable, and scalable employee technology services.
• Configure SaaS applications for enterprise use, connect applications to Okta, troubleshoot provisioning and authentication issues, and automate repetitive administration.
• Monitor platform health, vendor changes, service incidents, license utilization, and administrative risk, and communicate planned changes and outages clearly to stakeholders.

• You have administered enterprise collaboration and productivity platforms such as Slack Enterprise Grid, Zoom, ChatGPT Enterprise, and Glean, including tenant configuration, user and group management, permissions, integrations, retention or governance settings, and license management
• You have hands-on experience administering Okta or a comparable enterprise identity provider, including application integrations, SSO, MFA, group and role assignments, lifecycle management, and troubleshooting authentication and provisioning issues
• You have strong administrator level experience with Google Workspace, including users, groups, organizational units, delegated administration, security settings, sharing controls, licensing, and audit or reporting capabilities
• You have 8+ years of progressive experience in Corporate IT, IT Engineering, Systems Administration, Enterprise Applications, or SaaS administration, ideally supporting a distributed organization of at least 1,000+ users
• You have experience integrating SaaS applications with Okta using SAML 2.0, OIDC, and SCIM, and you understand common federation concepts such as attribute mappings, group assignments, claims, certificates, provisioning connectors, and least privilege access