Senior Product Manager (Vault Operations)

Join Collectors, the leading platform for buying, selling, and storing collectibles. As a Senior Product Manager for Vault Operations, you'll lead the full product lifecycle for the PSA Vault and Warehouse Management systems. You'll work closely with internal teams, business partners, and operations teams to identify opportunities that add value for both internal and external customers. You'll own the product vision, drive cross-functional execution, and elevate the customer experience.

• Lead the full product lifecycle for the PSA Vault and Warehouse Management systems, from ideation through optimization of existing features.
• Establish collaborative relationships with Vault Operations leaders and support daily, ongoing requests for issue resolution or continuous improvements in Vault tools and WMS.
• Define a unified vision for Vault and WMS that serves Operations at scale while giving customers effortless, transparent control over where their cards live and how they move.

• The ideal candidate thrives in ambiguous, fast-paced environments; has led strategic roadmap prioritization with senior leadership; partners effectively with technical teams to build innovative solutions; manages multiple stakeholders across functions; has implemented mechanisms (with AI, technical or operational) to improve processes at scale, and has experience developing system and operational processes alongside Operators and business partners
• Success in this role requires superior communication skills paired with the analytical rigor to break down complex operational problems, a high sense of ownership, and a proven ability to operate at both the strategic and tactical level
• Bias for ownership. A self-starter who thrives in ambiguous, fast-paced environments, launches successful products end-to-end, and takes full accountability for outcomes with urgency and drive. Natural leadership in mobilizing teams around requirements, development, testing, execution and general project management fundamentals
• Data-driven decision-maker. Skilled in gathering, analyzing, and interpreting data to identify product opportunities and validate outcomes. You pair product intuition with quantitative rigor
• Empathy for the customer. The ability to listen and obsess over our customers — both external collectors and internal Operators — as the foundation for every product decision
• Systems thinker. Comfortable untangling multi-system flows across Grading, Shipping, WMS, and Marketplace, and turning them into clean, reliable operational and customer experiences. Track record of partnering effectively with product and operations teams, translating operational requirements into robust technical solutions
• Operations fluency meets systems thinking. You understand physical-operations platforms — receiving, storage, pick/pack, outbound shipping, inventory — and you know the levers that move throughput, accuracy, and cost at scale. Comfortable untangling multi-system flows, including payments, logistics, and risk, and turning them into clean, intuitive internal and external customer experiences
• 10+ years in product management, with a track record of shipping and scaling products that have measurable operational and business impact, including at least 5 years working on Operations products related to Shipping, WMS, and/or manufacturing. Senior IC experience at a high-growth company. Experience building and operating systems that support physical operations at scale, such as fulfillment, logistics, warehouse management, inventory, or supply chain platforms, or comparable high-reliability, customer-facing systems
• Influential communicator. You align executives, Operators, Product and engineering teams without direct authority — simplifying complex topics for broad audiences, managing expectations, and orienting a team around a goal
• Leverage AI to drive operational efficiency. Identify opportunities to apply AI and automation to Vault and WMS workflows, building tools that help Operators move faster, reduce manual work, and scale with volume
• Travel. This role may require between 20% - 60% travel depending on the lifecycle of projects
• Experience building and operating systems that support physical operations at scale, such as fulfillment, logistics, warehouse management, inventory, or supply chain platforms, or comparable high-reliability, customer-facing systems
• Track record of partnering effectively with product and operations teams, translating operational requirements into robust technical solutions
• Passion for collecting is a plus