Senior Staff UX Researcher (Quantitative)

Join Gusto as a Senior Staff UX Researcher (Quantitative) and play a crucial role in shaping the future of our product investments. You will partner with senior leadership, develop psychometric frameworks, and drive a quantitative research roadmap. This is a senior-level position with a focus on AI-powered products.

• Set and drive a quantitative research roadmap across R&D, prioritizing where evidence reduces risk on our biggest product bets.
• Develop psychometric frameworks, validated constructs and scales to measure how customers experience Gusto's AI features.
• Partner closely with Data Science to combine behavioral, attitudinal, and sentiment data into a coherent view of the customer, uncovering the story behind the metrics.

• You possess deep expertise in survey science, sampling, pricing research, and statistical modeling, including developing psychometric frameworks and validated measurement scales, along with experience with AI and LLM evaluation methods, logs analysis, and behavioral analysis
• You have 8+ years of experience leading quantitative UX research, with a proven track record of influencing strategic product and business decisions at the executive level, and communicating complex findings clearly to senior stakeholders
• You have experience designing and running usability research at scale, from benchmarking studies to tie-breaking evaluations between design variants
• You are proficient in SQL and Python, and comfortable working hands-on with survey platforms such as Qualtrics
• You have experience enabling and coaching non-researchers to conduct their own research, and enjoy fostering a culture of learning
• You have a track record of setting research standards or practices that scale beyond your own projects, across multiple teams or an organization
• You have extensive experience working on AI-powered products, and genuine curiosity about using AI tools to scale your own research process