Senior Product Manager (Merchant)

Join Mudflap as a Senior Product Manager, Merchant. In this role, you will be responsible for building products and experiences for our merchant partners. You will spend significant time with merchants, developing a deep understanding of their businesses and identifying opportunities to create value. This is a highly external, relationship-driven role that requires strong product judgment and the ability to build credibility with sophisticated partners. You will work closely with Product, Engineering, Operations, and merchant-facing teams to determine where Mudflap should invest and turn those opportunities into products that strengthen our marketplace.

• Establish and maintain trusted relationships with merchant partners, leading product conversations and uncovering opportunities to better serve their businesses.
• Develop and own the strategy and roadmap for merchant-facing products and experiences, translating merchant feedback into broader insights.
• Collaborate closely with Engineering and cross-functional teams from discovery and strategy through launch and iteration, using customer insights and data to prioritize opportunities.

• Experience working directly with merchants, enterprise partners, or sophisticated external customers
• Strong commercial instincts and an understanding of how products create value for customers, partners, and the business
• Ability to build credibility with external partners and independently lead strategic product conversations
• Experience with merchant payments infrastructure, including POS systems, transaction processing, settlement, or related financial workflows
• Strong product judgment and a track record of identifying opportunities beyond what customers explicitly ask for
• Significant product management experience, ideally owning complex marketplace, merchant, logistics, freight, or payments products
• Strong cross-functional leadership with the ability to operate autonomously and move quickly in ambiguity