Customer Success Manager (Enterprise, Healthcare)

Join Yext as a Customer Success Manager (Enterprise) and become a strategic advisor in the rapidly evolving world of AI-driven digital marketing. In this role, you will manage a portfolio of customers, align Yext capabilities to their business goals, and guide them through changes in digital marketing. You will analyze customer performance data, use AI tools to generate insights, and drive adoption of new features. This position offers a comprehensive benefits program, a collaborative work environment, and opportunities for career growth.

• Gérer un portefeuille de clients en mettant l'accent sur la rétention, l'expansion et l'adoption des services.
• Aligner les capacités de Yext sur les objectifs commerciaux des clients et les résultats mesurables.
• Conduire des conversations consultatives avec les parties prenantes des clients, y compris les dirigeants, pour guider les clients à travers les changements dans le marketing numérique.

• Consulting experience is a plus, particularly in digital marketing, digital presence, or SEO practices (e.g., Accenture Song, Deloitte Digital, or similar)
• Strong ability to analyze performance data and present a clear value narrative to stakeholders
• Experience with SaaS GTM models, renewals, and retention strategies
• Commercial or account growth experience is a plus
• Proven ability to manage a portfolio with strong retention and predictability
• 5+ years in a customer-facing role (CSM, consulting, sales, account management or similar)
• Background in digital marketing, SEO, local search, or related fields strongly preferred
• BA/BS degree in Business, Marketing, Economics, Computer Science, Data Analytics, or a related field
• Experience managing customer relationships or a book of business
• Ability to move beyond basic use cases and apply AI to real business problems
• Proactive, accountable, and decisive
• Ability to identify expansion opportunities
• Experience working with analytics, dashboards, or performance metrics
• Strong executive communication skills
• Strong consultative and strategic thinking skills
• Strong problem framing and solution development
• Ability to guide customers beyond product usage toward business outcomes
• Ability to influence stakeholders without authority
• Keeps pace with rapid changes in AI, search, and digital marketing
• Strong ownership of account performance
• Strong data analysis skills and ability to generate meaningful insights
• Strong curiosity and ability to learn quickly in a rapidly evolving environment
• Willingness to experiment and continuously improve how work is done
• Comfortable operating in ambiguity
• Comfort using AI tools to improve workflows, analysis, and output
• Ability to simplify complex topics into clear, compelling narratives
• Ability to translate data into strategy and recommendations
• Ability to absorb new concepts and apply them in real situations
• Strong escalation management and decision-making skills
• Commercial mindset with understanding of how marketing drives revenue and growth