Product Specialist

Join MSX International, a global leader in automotive industry solutions. As a Product Operations Specialist, you will support the quality, operation, and continuous improvement of software products and client applications. This role is ideal for early-career professionals interested in product operations, quality assurance, business analysis, and product management.

• Support Product Owner backlog management and readiness, prepare work items with business context, acceptance criteria, dependencies, and supporting documentation.
• Perform manual testing of enhancements, defect fixes, and configuration changes, create and maintain test plans, test cases, and test scenarios.
• Investigate reported product issues and determine resolution paths, differentiate between user questions, configuration issues, data issues, and software defects.

Required Experience:

· Bachelor’s degree: Computer science, MIS/CIS or Business Analytics

· 1-3 years in software support

· QA, testing, product operations, business analysis, or similar role

· Familiarity with Jira/Azure DevOps, Agile practices, issue documentation, and Microsoft Office/Google Workspace

· SaaS experience, test case development, defect investigation, user stories, acceptance criteria, regression testing, and basic SQL/data analysis.

· 1-3 Years Automotive Experience with OEMs or Large dealer groups preferred

Skills, Tools & Competencies:

· Rapid learning agility

· Cross-functional collaboration

· Growth mindset

· Intellectual curiosity and passion for uncovering meaningful business insights

· Demonstrated ability to learn new business domains quickly

· Strong analytical thinking and problem-solving skills

· Desire and capability to grow into a Product Owner role

· Highly organized with exceptional attention to detail in documentation

· Excellent written and verbal communication skills with ability to simplify complex technical information

· Ability to work independently and manage multiple operational initiatives

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.