Desktop Software Engineering Manager

Join AlphaSense, a leading AI-powered business insights platform. As the Desktop Software Engineering Manager, you will shape a new function within Corporate Technology, focusing on enterprise endpoint engineering and internal product quality. You will lead a team of engineers, define processes, and establish standards for the team. This role requires a strong technical background, experience in endpoint engineering, and a passion for building and developing a high-performing team.

• Lead a team of engineers responsible for managing mobile device management (MDM) platforms, writing automation, and serving as the technical bridge between Corporate IT and product engineering.
• Define the operating model for the Desktop Engineering function, including how issues are triaged, escalated, diagnosed, and resolved, and how the team interfaces with product engineering.
• Establish and maintain a process for reproducing, triaging, and escalating employee-reported desktop application issues, including crash analysis, update failures, OS permission conflicts, and performance degradation.

• You're energized by building something new: defining how a function should work, earning trust with peers across the organization, and growing engineers who are proud of the quality of their work
• You're not looking for a role where you just manage tickets — you want to build something
• You hold a high bar for documentation, automation, and root cause analysis, and you bring that standard to everything the team produces
• You've been the most technical person in the room in IT settings, and you've also successfully made the shift to leading a team — without losing your instincts for what good engineering looks like
• Experience hiring and developing technical talent
• Hands-on background with macOS and/or Windows at a systems/configuration level, beyond standard user support; able to credibly evaluate and guide the technical work of your team
• Proven ability to build and run a technical function: defining process, establishing standards, and driving accountability without micromanaging
• Demonstrated experience with one or more enterprise MDM platforms: Kandji/Iru, Jamf Pro, or Microsoft Intune
• Experience managing or closely partnering with product engineering teams on client-side issues; comfortable reading a bug report, asking the right diagnostic questions, and holding the line on quality
• Strong written and verbal communication skills — able to translate technical issues into business impact for senior stakeholders and translate business priorities into clear engineering work for your team
• 5+ years of experience in endpoint engineering, desktop platform engineering, or a related technical discipline — with at least 2 years in a people management or formal tech lead role
• Familiarity with Jira Service Management for ticket and change management workflows
• Experience operating within a formal security-focused IT program (Zero Trust, SOC 2, endpoint compliance)
• Background in a SaaS product company where Corporate IT and Engineering teams collaborate closely
• Familiarity with Qualys VMDR or similar vulnerability management tooling
• Experience with CrowdStrike Falcon, Cloudflare Zero Trust / WARP, or Okta in an enterprise endpoint context
• Familiarity with Electron-based desktop applications and their specific deployment, update, and permission behaviors on managed endpoints
• Experience with Kandji/Iru specifically, including Blueprint architecture and enforcement scripting