Senior Delivery Manager

Join Imprint, a leading company in the payments and fintech industry. As a Senior Delivery Manager, you will be responsible for the end-to-end delivery of partner implementations, ensuring a seamless experience for our brand partners. You will manage multiple concurrent initiatives, coordinate across internal teams and external partners, and own the technical relationships with our partners. This role requires strong project management skills, technical knowledge, and the ability to build trusted relationships with stakeholders.

• Assurer la livraison de partenaires, en dirigeant la mise en œuvre de nouvelles fonctionnalités et en traduisant les objectifs commerciaux en plans de projet clairs.
• Servir de point de contact principal pour les parties prenantes, en établissant des relations de confiance et en influençant les décisions.
• Identifier proactivement les risques de livraison, développer des plans d'atténuation et escalader les problèmes avec un contexte clair.

• High level of ownership with the ability to proactively drive priorities, unblock teams, and push programs to completion
• Experience working directly with external partners or clients during technical implementations, with the ability to navigate both technical discussions with engineering teams and commercial conversations with partner stakeholders
• Collaborative mindset with a problem-solving approach and strong attention to detail
• Experience in co-branded credit card programs or card issuing/processing is a plus
• Excellent written and verbal communication skills across technical and non-technical audiences, with the ability to present clearly to executive stakeholders
• Strong understanding of payments infrastructure including payment processing, card networks, ACH, and related systems
• Familiarity with APIs, system integrations, and e-commerce platforms
• 7+ years of experience in technical delivery management, program management, or complex integration delivery, with meaningful time spent in payments, fintech, or financial services
• Proven ability to manage multiple concurrent, multi-stakeholder implementation projects with a structured and analytical approach
• Curiosity about AI tools and a willingness to explore how emerging technologies can enhance delivery speed and quality