Manager off WFM Compliance Operations

Join our team as the Manager of WFM Compliance Operations. In this senior leadership role, you will leverage your expertise in workforce forecasting, capacity planning, and compliance operations to drive strategic decision-making at the executive level. You will lead AI-informed capacity planning, build trusted partnerships across various functions, and develop cost models and forecasts for Compliance Operations. Your ability to distill complex workforce dynamics into clear narratives will be essential in communicating with senior leadership. Additionally, you will extend your strategic expertise to adjacent teams and periodically brief senior and executive leadership on WFM performance and strategic direction.

• Lead AI-informed capacity planning and incorporate hybrid human-AI staffing models into workforce strategy across Compliance lines of business.
• Serve as the senior WFM voice with executive leadership, distilling complex workforce dynamics, forecast risk, and capacity tradeoffs into clear, decision-ready narratives.
• Build trusted partnerships across Ops, Finance, Product, Legal, and Compliance, driving alignment on workforce priorities, regulatory planning, and resourcing tradeoffs.

• Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization with rapidly evolving regulatory and operational conditions
• Experience with modern WFM platforms (e.g., Assembled or comparable) and BI tools (e.g., Looker, Hex)
• Demonstrated stakeholder leadership: proven ability to build partnerships, drive alignment, and influence decisions across Finance, Legal, Compliance, Ops, and senior CX leadership without positional authority
• Executive-level communication skills: able to distill complex workforce dynamics, regulatory risk, and capacity tradeoffs into crisp, decision-ready narratives for senior and executive leadership without hand-holding
• Experience operating in, or actively transitioning a team toward, an AI-informed workforce model, including planning capacity in environments where AI agents contribute to operational output
• Strong analytical skill, with a passion for metrics and data; ability to translate quantitative insights into strategic recommendations that influence business decisions
• 5+ years of relevant experience in senior Workforce Management, Operations, or Strategic Workforce Planning roles, including direct accountability for regulated or compliance-driven operations in financial services or fintech
• Proven drive for operational excellence in regulated environments, able to navigate ambiguity, manage high-stakes compliance requirements, and deliver results under regulatory scrutiny
• Expertise in capacity planning, forecasting, and scenario modeling in complex back-office environments, with experience designing staffing models that account for AI/automation-driven productivity assumptions
• Experience designing or operating a two-tier model (senior internal strategists + managed BPO execution layer)
• Familiarity with AI/automation tooling in an operational or WFM context (e.g., agentic workflows, LLM-assisted forecasting, low-code automation platforms)
• SQL experience and/or data fluency sufficient to independently query and validate workforce data
• Experience in Tech/Fintech industry
• Consulting background