IT Engineer

Join Ethos, a leading insurtech company, as an IT Engineer. In this role, you will lead the design and evolution of our cloud-first IT environment, ensuring high availability, scalability, and security. You will collaborate with cross-functional teams, implement modern IT solutions, and drive operational excellence through automation. Additionally, you will serve as a technical leader and mentor, lead cross-functional IT projects, and evaluate and implement new tools and technologies. This position offers a comprehensive benefits package, company equity, generous leave programs, and a focus on work-life balance.

• Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms.
• Apply a security-first mindset to all systems and processes, partnering cross-functionally to strengthen access controls, device posture, and overall risk mitigation.
• Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations.

• We value proactive problem solving, technical leadership, and a security-first approach, and you’ll play a key role in shaping our internal standards, frameworks, and IT strategy
• Hands-on experience managing email security platforms such as Proofpoint (or equivalent)
• Experience with Zero Trust Network Access (ZTNA) or modern network security approaches
• Experience mentoring junior team members and acting as a technical leader within the team
• Deep expertise in Google Workspace administration, with a strong focus on Gmail/email management, including routing, security, and deliverability
• Proven experience managing and supporting SaaS-based IT infrastructure at scale
• Strong communication skills, with the ability to collaborate effectively across technical and non-technical stakeholders
• Experience managing and supporting macOS and Windows endpoints in a modern device management environment
• Must have knowledge of managing Google Workspace, Slack, Zoom, Okta and common device management tools like Jamf and Intune
• Ability to manage and support IT asset lifecycle operations, including staging, storage, and distribution of end-user hardware
• Experience with AI orchestration or agent platforms is a plus
• 5+ years of experience in IT Engineering, Systems Administration, or a related role in a cloud-first environment
• Proven ability to automate manual workflows and improve operational efficiency using scripting or automation tools (e.g., Python, Bash, APIs)
• Experience administering and integrating core tools such as Slack, Okta, Jamf, Intune, and other endpoint management platforms
• Security-first mindset with hands-on experience applying security best practices across IT systems and processes
• Proofpoint experience is a plus
• Strong troubleshooting and problem-solving skills, with the ability to perform root cause analysis and implement long-term solutions
• Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace