IT Systems Engineer (Networking)

Join Kodiak Robotics, a leading autonomous vehicle technology company, as an IT Systems Engineer. In this role, you will be the technical escalation point for global end users and executives, providing hands-on support and collaborating on infrastructure-as-code projects. You will have the opportunity to drive improvements by automating IT and infrastructure processes, provide guidance for various operating systems, and participate in the deployment and troubleshooting of network infrastructure. This position offers a remote-friendly work environment, generous PTO policy, and various benefits.

• Provide hands-on support services and collaborate on infrastructure-as-code projects with the greater IT infrastructure team.
• Drive improvements by automating IT and infrastructure processes, and participate in the deployment, support, maintenance, and troubleshooting of LAN/WAN, WiFi, and Cloud network infrastructure.
• Coordinate issue resolution with operations and engineering staff, working with domain specialists to resolve issues, and provide feedback, quality assurance, and user acceptance testing for platforms and services.

• The role requires a high level of technical proficiency and requires an individual with executive presence and good social skills
• Must be able to quickly and effectively diagnose, and resolve issues related to Mac, Linux and Windows systems, mobile devices, printers, and video conferencing
• Kodiak is looking for an individual who is customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools
• Experience using Git for collaboration
• Understanding network security (firewalls and IDS) design and implementation
• Expertise delivering the right services at the right time in a rapidly changing business environment
• Strong proficiency in verbal and written communication
• Knowledge with automation and orchestration tools related to IT infrastructure
• Excellent project and time management skills, ability to manage expectations in a deadline-driven environment and to balance strategic projects with day-to-day accountabilities
• Practice in LAN/WAN design and pattern to include but limited to All WAN media, Packet shaper, WAN accelerators
• Know-how collaborating in an infrastructure-as-code work environment
• A working understanding of SSO concepts including SAML, OIDC and supporting users with MFA, etc
• They should be capable of using network diagnostic tools including Wireshark and NMAP
• Knowledge with Ansible, Terraform, Grafana or Prometheus
• Experience with Rancher, Kubernetes
• Experience with AWS
• Experience with Okta
• Experience with MinIO