Senior Associate of Customer Success

Join Globality as a Senior Associate of Customer Success, where you will manage enterprise client relationships, drive adoption of our platform, and identify growth opportunities. You will be part of the Customer Success team, collaborating with sales, partner, and marketing teams to execute account growth strategies. This role requires strong communication skills, attention to detail, and a passion for digital transformation.

• Manage enterprise client relationships across the full customer lifecycle, from implementation through expansion.
• Drive clients' adoption of Globality, identify and grow new use cases within existing accounts, and ensure continued satisfaction and measurable value realization.
• Collaborate with sales, partner, and marketing teams to build and execute account growth strategies, from opportunity identification through renewal and expansion.

• Advanced in Microsoft products, including PowerPoint, Excel, and Word
• Experience with business intelligence (BI) tools preferred
• Proven experience juggling multiple tasks at a time while maintaining strong attention to detail
• Ability to communicate, present to, and influence key stakeholders at all levels of the organization
• Proficiency in multiple languages is advantageous and highly valued
• Ability to capture customers' needs pragmatically and match them with appropriate products and services
• Procurement and/or technology/AI experience preferred
• Comfort operating in a role that spans both implementation and growth responsibilities, with the flexibility to adapt as the Customer Success function evolves
• Undergraduate degree required (ideally in engineering, economics, supply chain management, procurement, business administration, or similar)
• 2+ years of experience in consulting, account management, or client-facing roles
• Advanced problem-solving skills and verbal and written communication skills