Revenue Systems Analyst

Join our team as a Revenue Systems Analyst, where you will be the key link between Revenue Systems, Revenue Operations, and Business Systems. In this role, you will lead process discovery, map workflows, and translate operational needs into clear requirements. You will focus on improving seller and sales-operations execution, reducing rework, and strengthening data integrity. Additionally, you will support the strategy and administration of platforms that power revenue workflows. This is not a system administration or configuration role, but rather a position that requires strong facilitation, stakeholder management, and written communication skills.

• Facilitate workshops and working sessions with key stakeholders to document current state end-to-end business processes and define improved future state designs.
• Create clear, multi-level process maps that reflect real seller and operations workflows, handoffs, approvals, and exception paths.
• Translate process and policy decisions into well-structured requirements: user stories, acceptance criteria, business rules, and operational scenarios.

• Experience working with CRM and revenue operations platforms (Salesforce preferred) and familiarity with lead-to-cash processes including quoting, contracting, ordering, invoicing, and renewals
• Demonstrated curiosity and willingness to learn new technologies, methodologies, and ways of working, including the use of AI-powered tools to improve productivity, process design, analysis, documentation, and decision-making
• Demonstrated ability to create process maps and documentation that non-technical audiences can follow (e.g., Lucidchart, Visio, Miro, or similar)
• Experience translating business needs into clear requirements (user stories, acceptance criteria, business rules) and supporting cross-functional delivery
• Analytical mindset and comfort using data to diagnose issues and validate improvements
• 4+ years of experience in Sales Operations, Revenue Operations, Business Process Analysis, or related roles focused on process design and operational improvement
• Strong facilitation, stakeholder management, and written communication skills; comfortable driving alignment across teams with competing priorities
• Bachelor's degree in Business, Operations, or related field (or equivalent experience)
• Experience in K-12 education, EdTech, or other subscription/SaaS environments with complex contracting and renewal processes
• Experience with CRMs and Quoting automation and contract/amendment workflows (e.g., Salesforce CPQ / Revenue Cloud/ or similar) from an operational design perspective
• Lean / Six Sigma (Green Belt or higher), PMP, or comparable process improvement training
• Familiarity with Agile delivery practices, backlog hygiene, and tools like Jira/Confluence (or equivalent)
• Experience building playbooks/SOPs and partnering with enablement teams to drive adoption in the field