Senior Associate of Compliance Advisory

Join Chime, a leading fintech company, as a Senior Associate of Compliance Advisory. In this role, you will partner with various business teams to provide compliance guidance, support consumer complaint oversight, and drive process improvement. You will also advise on complaint-management requirements, review complaint-handling processes, and recommend process improvements. Additionally, you will support operational teams in investigating and resolving consumer complaints, develop complaint procedures and training materials, and assist with responses to sensitive and regulatory complaints. This position requires strong regulatory knowledge, data analysis skills, and the ability to communicate effectively with business partners and executives.

• Partnership with various business teams to provide compliance guidance and support consumer complaint oversight.
• Reviewing complaint-handling processes, identifying gaps, and recommending remediation while maintaining ownership of the issue lifecycle.
• Advising the first line of defense on complaint-management requirements, regulatory expectations, and industry best practices.

• A bias toward independent execution and resourcefulness, including taking end-to-end ownership from problem to solution
• Comfort working in a fast pace environment that doesn't slow down
• Experience supporting regulatory exams, bank partner reviews, or internal audits
• Direct, hands-on experience with deposit accounts and credit products
• Hands-on experience with consumer complaints and complaint-program management and oversight
• A sharp instinct for risk identification, escalation, and remediation — and the persistence to see issues through to closure
• Experience with process documentation, monitoring, training, and continuous improvement
• Comfort with data analysis and automation, and practical experience applying AI tools to real work
• Executive and business-partner communication and presentation skills
• 5+ years of compliance experience in fintech, banking, or financial services, including meaningful work supporting consumer financial products and a track record of operating with a high degree of independence
• A collaborative approach to cross-functional work and stakeholder management
• Strong regulatory knowledge, with the ability to interpret applicable regulations and translate them into practical, risk-based guidance for products, processes, and member experiences