Senior People Technology Analyst (Talent Acquisition)

Join Twilio as a Senior People Technology Analyst (Talent Acquisition). In this role, you will gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle. You will partner closely with Talent Acquisition, People Technology, and business stakeholders to drive efficient and user-friendly technology solutions that support global hiring. You will also analyze existing talent acquisition systems and workflows, configure and implement solutions, manage testing activities, and provide post-implementation support. This position offers the opportunity to work from home, generous annual time off, comprehensive health programs, and various other benefits.

• Gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle.
• Partner closely with Talent Acquisition, People Technology, and business stakeholders to drive efficient and user-friendly technology solutions that support global hiring.
• Analyze existing talent acquisition systems and workflows to identify areas for improvement, optimization, and fraud prevention.

• Ability to manage multiple projects and priorities in a fast-paced environment
• Deep knowledge of HR processes strictly related to recruitment, candidate lifecycle management, sourcing strategies, and pre-hire compliance
• Strong expertise in the software development lifecycle (SDLC), including standard business analysis methodologies, requirements gathering, data modeling, process mapping, UAT execution, and documentation
• Experience with configuration, testing, and implementation of HR technology systems
• Excellent communication skills, capable of interfacing effectively with both technical and non-technical TA stakeholders
• 5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications
• Experience working with internal and external audit teams and understanding of SOX controls to support recurring audit requests and walkthroughs
• Bachelor’s degree in Information Systems, Business Administration, Human Resources, or related field; Master’s preferred
• Proven expertise and experience supporting core recruitment systems such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and candidate fraud platforms
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Experience working in an Agile/Scrum environment using tools like Jira or Confluence, and ServiceNow
• Experience with data analytics and reporting tools specifically related to talent acquisition systems