Senior Operations Transformation Manager

Join Mission Lane as a Senior Operations Manager (A.I.) and take the lead in developing and delivering an AI Operations strategy. You will work with cross-functional teams and be measured on outcomes that matter, including cost, quality, and customer experience. Enjoy a range of benefits, including full health, dental, and vision benefits, generous PTO, and a 401k Company Match.

• Développer et mettre en œuvre une stratégie d'opérations d'IA, en identifiant les problèmes et en évaluant les solutions.
• Travailler avec des équipes interfonctionnelles pour exécuter la stratégie, en tenant compte des résultats mesurables.
• Établir la gouvernance nécessaire pour maintenir et améliorer continuellement les cas d'utilisation de l'IA.

• You own the intent, not just the workstream. You're here to decide what the AI agenda should accomplish, not just coordinate the people doing the work
• You don't need a complete map to move. This path is genuinely new, and that's what's exciting about it
• You know how to hold cross-functional teams accountable without formal authority
• You're curious about what AI can actually do in an operational context, and that curiosity shows up in how you work
• You've worked inside an operations function and understand what happens when a change creates second-order problems no one anticipated. You plan for that
• 5+ years of program or project management experience
• Comfortable owning an agenda without a playbook and earning executive trust through the work
• Structured, data-driven problem solver with a bias for action
• Ability to travel approximately four times a year for two to five days at a time
• 5+ years of operations leadership, including contact center or customer operations
• Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
• Background in financial services or consumer-facing products
• Experience implementing or overseeing AI or automation tools in an operations context
• Genuine curiosity about what AI can do in an operational context and optimism about the work of figuring it out