Staff/Principal Product Manager (Patient Experience)

Join Wheel as a Staff/Principal Product Manager, Patient Experience. In this B2B2C role, you will own the strategy and roadmap for the consumer-facing experience that patients use to access care through our enterprise partners. You will connect patient-facing experience decisions to the underlying clinical, operational, and platform architecture. This is a builder role for a senior product leader who can set a multi-year vision for patient experience and drive it forward through close partnership with Engineering.

• Definir la visión y la hoja de ruta a largo plazo para la experiencia del paciente en las superficies de consumo de marca blanca de Wheel, equilibrando los requisitos específicos del socio con un producto central coherente y escalable.
• Establecer un punto de vista sobre dónde debe estandarizarse la experiencia del paciente entre los socios y dónde debe configurarse por socio, y construir los marcos para respaldar esa toma de decisiones.
• Actuar como voz principal del producto en conversaciones con la gestión de cuentas y sus socios empresariales sobre la experiencia del paciente, traduciendo la estrategia de experiencia del paciente en términos que resuenen con las partes interesadas del socio.

• Comfortable synthesizing input from clinical, engineering, data, and partner stakeholders into a clear product direction
• Experience partnering with enterprise or channel partners on product decisions
• Experience navigating the tension between enterprise partner requirements and end-user needs in a B2B2C model, particularly within healthcare or other highly regulated industries, and building product decision frameworks that satisfy compliance, brand, and clinical constraints while still serving the end consumer well
• A track record as a builder: comfortable in ambiguity, willing to get hands-on with design, data, or requirements detail when needed to keep Engineering moving fast
• Data-driven, with the judgment to know when qualitative signal matters more than a metric
• Direct experience building consumer products, ideally including B2B2C or white-label models where the end user and the paying customer are different
• Outstanding written and verbal communicator who can move fluidly between consumer experience detail and executive-level strategy
• Technical fluency across APIs, integration patterns (webhooks, headless architectures, MCP and other emerging protocols), and platform product design
• Strong product sense for consumer experience, balanced with the operational and technical judgment needed for a B2B2C model
• Demonstrated systems thinking: experience designing products that span multiple stakeholders, technical layers, or partner integrations
• High ownership and autonomy; thrives in a fast-moving, lean environment
• Mix of vision and execution: able to set a compelling multi-year direction and also drive the week-to-week product decisions that translate into shipped work
• Real, hands-on experience delivering AI-powered products and features, not just using AI tools in your work. You can speak to the tradeoffs, evaluation methods, and iteration cycles involved in bringing an AI capability to production
• 8+ years of product management experience, with a track record of owning consumer-facing products at a senior or lead level (Staff, Principal or equivalent scope). Leveling will be based on demonstrated scope of impact in the interview process