Principal Customer Success Business Partner

Join Anaplan as a Customer Success Business Partner (CSBP) and be the primary contact for our enterprise customers. You will ensure customer adoption of our solutions, drive value realization, and identify growth opportunities. Your responsibilities will include managing a portfolio of enterprise customers, executing the overall company and Customer Success strategy, and connecting customers to other areas of Anaplan. You will also monitor customer end-user adoption, guide customers in achieving business transformation, and support engagement with Anaplan through community usage and events.

• Assurer l'adoption des solutions par les clients, la réalisation de la valeur et l'identification des opportunités de croissance.
• Gérer un portefeuille de clients d'entreprise avec un ARR d'environ 5,0 millions de dollars, en mettant l'accent sur l'amélioration de la valeur et du ROI.
• Être le principal point de contact d'Anaplan et conseiller de confiance pour le client tout au long du cycle de vie du client.

• Ability to react with urgency, and remain calm under pressure
• Ability to multitask and prioritize daily and weekly tasks
• Strong project and program management experience
• Proactive attitude
• Model building, forecasting, and other applicable experience
• Strong troubleshooting and problem-solving skills
• Customer-first mentality
• Experience in business planning including annual operating plans, forecasting, and modeling experience is a plus
• Experience with Corporate finance, supply chain and sales planning industries is a plus
• Experience working with large-scale Technology, Media and Telecom customers is a plus
• 5+ years of experience in account management, consulting, or client services background is required
• Able to use technology to handle their customer portfolio
• Run your own business mentality & drive
• Strong communication skills with the ability to communicate and translate technical information to all personas
• Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
• Adapts well to change and is flexible