AI Operations Lead (Toast IQ)

Join Toast, a leading restaurant technology platform, as the AI Operations Lead for Toast IQ. In this highly cross-functional role, you will connect AI strategy to execution and market impact, shape the AI portfolio strategy, and build an AI-powered engine that continuously improves. You will work directly with the VP of Product for Toast IQ and partner across product, design, engineering, marketing, sales, and support. This position offers unlimited vacation, a sabbatical opportunity after five years, and various other benefits.

• Créer de la visibilité sur les efforts d'IA de Toast et gérer les opérations du portefeuille. Connecter le travail effectué dans le portefeuille d'agents et d'autres initiatives d'IA.
• Construire la présence de Toast en matière d'IA. Collaborer avec les équipes produit, design, ingénierie et marketing pour rendre les produits d'IA de Toast plus visibles.
• Identifier les opportunités d'accélérer la stratégie d'IA de Toast, développer un point de vue solide sur ce que nous devrions faire et avoir la responsabilité de mettre en œuvre les meilleures idées.

• Ability to move fluidly between strategy and execution, from shaping a portfolio narrative or launch plan to improving a demo, creating enablement, resolving a readiness gap, or synthesizing customer feedback
• 5+ years of experience in product operations, business operations, go-to-market strategy, or product marketing, with experience working alongside product and engineering teams
• Track record of building repeatable, cross-functional operating models
• Strong product and commercial judgment, with the ability to translate technical capabilities into clear customer value and compelling market narratives
• Exceptional written and verbal communication, including the ability to turn complex information into a clear narrative for customers, go-to-market teams, and senior leaders
• Demonstrated ownership of complex or emerging products from development through launch, internal enablement, customer adoption, and ongoing market learning
• High judgment and comfort operating in ambiguity. You recognize what matters, make defensible decisions, surface the right questions, and personally drive work to completion
• Success will require strong judgment, exceptional communication, and the ability to personally drive ambiguous work to completion
• Fluent with AI products, including how they work and what patterns are leading within B2B and consumer markets
• Strong analytical skills and experience defining the measures that indicate whether a launch is working
• Experience in a startup or high-growth environment where the role required significant range and adaptability
• Experience developing customer proof, product demonstrations, or technical thought leadership
• Experience building a launch, commercialization, or adoption motion
• Experience bringing AI/ML, agentic, platform, or other rapidly evolving technical products to market
• BA/BS or equivalent practical experience
• Familiarity with AI product evaluation and the commercial considerations associated with AI products
• Vertical SaaS, SMB, or restaurant and hospitality technology experience