Senior Technical Account Manager (Federal)

Join Mattermost, a leading open-source collaboration platform, as a Senior Technical Account Manager (Federal). In this fully remote role, you will serve as a trusted technical advisor to U.S. Federal and enterprise customers, ensuring the successful deployment, integration, and secure operation of the Mattermost platform. You will lead technical onboarding, design secure architectures, support compliance frameworks, and provide proactive technical guidance. This position offers a range of benefits, including unlimited vacation, health benefits, and a 401(k) plan.

• Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers.
• Design, validate, and implement secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments.
• Serve as the primary technical point of contact for assigned accounts, providing proactive technical guidance to minimize operational risk and ensure long-term platform success.

• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR
• Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.)
• Experience managing large enterprise or government customers and aligning technical delivery with business and security requirements
• This role may require the candidate to obtain and maintain a U.S. government security clearance in the future
• Strong technical knowledge of Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure
• Hands-on scripting or development experience with Python, Go, Node.js, or similar languages
• Strong understanding of cybersecurity principles and secure system architecture
• Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders
• Senior-level experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role
• Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications
• Experience working with U.S. Federal agencies, defense organizations, or regulated industries
• Familiarity with IT Service Management (ITSM) frameworks
• Knowledge of compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001
• Experience with secure collaboration platforms or open-source technologies
• Experience working in a startup or high-growth SaaS environment
• Exposure to mobile device management (Intune, Workspace ONE, MobileIron) environments