Technical Support Engineer

Join our team as a Technical Support Engineer, where you'll investigate real-world system behavior and build solutions. You'll work across our application, APIs, logs, data integrations, GPS systems, hardware, and codebase. Your responsibilities will include writing and maintaining TypeScript and JavaScript scripts, owning complex customer-reported issues, and troubleshooting various technical problems. Enjoy a remote-first work environment, flexible hours, and a comprehensive benefits package.

• Investigate complex production issues across application behavior, APIs, logs, integrations, data, GPS, and hardware.
• Write new TypeScript and JavaScript scripts to solve technical and operational problems, and maintain and improve existing internal scripts and tools.
• Own complex customer reported issues from investigation through resolution, working directly with Engineering, Product, Customer Success, and customers when needed.

• Strong TypeScript or JavaScript experience, including the ability to understand existing code and write new scripts independently
• Strong analytical skills and the ability to break ambiguous problems into smaller technical questions
• Comfortable building internal tools and scripts to solve problems that do not have an existing solution
• Experience working with APIs, logs, backend systems, integrations, and structured data
• Experience analyzing data using SQL, spreadsheets, scripts, or similar tools
• Experience with or strong interest in using AI as part of everyday engineering work
• 2+ years of experience in support engineering, software engineering, solutions engineering, technical support, or a similar technical role
• Experience debugging software and investigating production system behavior
• A strong sense of ownership and willingness to drive problems through resolution
• Comfortable maintaining code and tooling after the initial solution is built
• Strong communication skills and the ability to explain technical findings clearly
• Comfortable working in a fast moving environment where you may need to design the solution rather than follow an existing process