Senior Account Manager (Retail Media)

Join Instacart's retail media platform, Carrot Ads, as a Senior Account Manager. In this role, you will own a portfolio of enterprise retail partners, driving adoption, revenue growth, and product expansion. You will be the trusted advisor for your partners, translating their business needs into advertising performance. Your success will be measured by the health of your portfolio, the smooth onboarding of new partners, and the improvement of account management practices. You will also be the key point of contact for cross-functional teams.

• Gérer un portefeuille de partenaires de vente au détail stratégiques, en veillant à leur adoption et à leur croissance.
• Assurer une intégration fluide et confiante des nouveaux partenaires de vente au détail, en les formant sur les outils de campagne.
• Collaborer avec les équipes interfonctionnelles pour améliorer les pratiques de gestion de compte et les outils de suivi des KPI.

• Proficient in data analysis with the ability to derive actionable insights and make strategic recommendations from partner KPI data
• Experienced in cross-functional collaboration and executive-level presentations
• Proven experience supporting enterprise solutions in the advertising space, including managing complex partner relationships end-to-end
• Proven project and program management skills, with the ability to juggle multiple partner relationships and internal workstreams simultaneously
• 5+ years in Account Management or a related field, with experience in ad tech, publishers, or retail media
• Outstanding communication skills, with the ability to distill complex concepts for varied audiences — from technical teams to executive stakeholders
• Strong technical acumen — able to understand and explain complex product capabilities to partners who may not be technical
• Comfortable navigating billing, invoicing, and revenue reconciliation workflows in partnership with Finance
• Specific industry experience in advertising, grocery, and/or e-commerce
• Proven track record of building growth narratives and revenue-driving strategies for enterprise retail partners
• Experience in collaborative management of enterprise accounts alongside sales teams in a partner-facing environment